Shipping policy

Current Delivery Timeframes:

Currently our couriers are delivering 95% of parcels within the anticipated timeframe, however occasionally a courier processing delay may mean your order can take up to 5 working days to arrive.

If your order has not arrived on the day expected and you have received your shipping confirmation email, your order is with the courier on its way and can be tracked via the courier tracking website using your unique tracking ID.

We currently fulfil orders 6 days a week, Sunday through Friday excluding public holidays. Delivery of shipped orders is available Monday to Saturdays. No Sunday delivery is currently available.

On weekdays, orders placed before 5pm will be dispatched same day. On weekends, all orders placed before 3pm on Sundays will ship on Sunday. If an order is placed after the cutoff time, the order will be dispatched the next day. All public holiday orders will be dispatched over the following 3 working days.

Shipping Options:

We currently offer 1-2 Day Leave Safe and Signed For as well as 3-4 Day Leave Safe and Signed For options. All shipping methods include a tracked service operated by our delivery partners, Yodel and DPD.

LEAVE SAFE: Our boxes have been designed to fit through standard sized letterboxes. If you have a non-standard sized or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example, if you have selected Yodel service at checkout, you can Manage Your Parcel online here.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails.

Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

Are minors present at the address? Choose SIGNED FOR if minors can access your letterbox or safe place where package may be left. Also choose this option if you have a non-standard letterbox or prefer the extra delivery security.